FAQS
- All
- Airport - Gatwick
- Airport - Heathrow
- Airport - London City Airport
- Airport - Luton
- Airport - Stansted
- Executive Car Hire Hertfordshire
- Executive Car Hire Surrey
- Location - East Sussex
- Location - Hampshire
- Location - Milton Keynes
- Location - Oxfordshire
- Location - Reading
- Location - West Sussex
- Location Berkshire
- Location Buckinghamshire
Yes. We aim to respond to all enquiries made via the website or by email within one hour. We may contact you by phone, so we can discuss timings and travel arrangements. All bookings will receive either a confirmation email with a unique booking reference number or text message.
Yes. One of our chauffeurs will be there to meet you in spite of any delays.
We monitor flight arrivals and use real-time road traffic updates, so your chauffeur will be aware of any travel delays. A delay may mean that you have to change your travel arrangements, which we can usually accommodate.
We work on a pre-assigned vehicle and chauffeur basis to guarantee your booking. Once the vehicle is assigned to your booking it is unavailable to be used for any other transfers.
Cancellation charges apply in the following circumstances:
- Cancellation within 3 hours of collection time – 50%
- Cancellation within 1 hour of collection time – 100% charge
- Vehicle has departed for the collection address – 100% charge
Please inform us of any changes to your travel plans as soon possible – because we operate a large fleet we can accommodate changes to travel plans.
We prioritise and offer a guaranteed service to our account clients.
Although we aim to offer a guaranteed service at all times, to all clients, this can sometimes be affected during exceptionally busy periods.
In addition to priority bookings, our account clients enjoy the benefit of settling their account either via monthly invoice or credit / charge card. No surcharge applies for payment by card.
Please call our Client Services Team on +44 1707 888 000. This number will be answered 24 hours a day. We will accommodate your changes.
So long as we have not started the journey to collect you and it is an amendment to a booking then no charge will apply.
If the car has already departed for the collection then a minimal charge for time and mileage will apply (based on at what point the vehicle is at before being instructed to stand down).
If the booking is a cancellation then our cancellation policy charges will apply.
Unfortunately we only monitor flight arrival times. If your train is delayed then please get in touch to let us know your new arrival time. You can amend your booking online or by calling us on +44 1707 888000.
For more information on how to become a driver for Herts Executive, please click here.
We can provide you with an estimated journey time by calling our office.
Our estimation of the journey time will be based on the time of day and route.
As our estimates are a guide only, we cannot accept responsibility for journeys that take longer than expected due to unexpected circumstances.
It is always the client’s choice of collection time when making a booking. We recommend careful consideration, especially when booking airport transfers at busy times of day.
We regularly transport international visitors and therefore our systems are set up to accept international numbers.
You can book online or via phone and use your international cell phone to receive the confirmation SMS messages sent as standard to all clients.
We operate a range of vehicles with varying capacities. For more information on our vehicle types please click here
As we work on a vehicle pre-assigned basis, we recommend a minimum of 4 hours’ notice.
If you need an early morning booking then it is advisable that you book it by mid-afternoon the previous day to ensure that your driver is properly rested.
If you do need to book a car at short notice please call our Client Services Team on +44 1707 888000 for assistance.
We recommend that you book as early as you can. We can always amend a booking should your plans change.
On Account or via card – we accept all major credit and debit cards including American Express.
No surcharge applies for payment by card.
Card payment receipts are provided via email on payment collection.
For health and safety reasons we are unable to supply or fit children’s car seats.
UK law permits children to travel unrestrained in licensed mini-cabs and private hire vehicles: children under 3 can travel with an adult in the back seat without a car seat or seat belt.
Children 3 years or older can travel without a car seat but they must wear an adult seatbelt.
If you wish to supply and fit your own car seat then we are more than happy to accommodate this and to store your children’s car seat safely for your return journey.
Yes. Most of our transfers have fixed prices. All prices quoted exclude car parking charges, toll charges, surcharges and VAT.
We track flight times to all major airports to help ensure waiting time is minimised.
We always allow 45 minutes waiting time from when your flight lands.
Any waiting time over the initial 45 minutes will be charged accordingly.
You can book online, by phone, or by email. Advance booking is recommended for airport transfers.
Yes, our executive chauffeur service is ideal for meetings, conferences, and regular business travel across Buckinghamshire and beyond.
Costs vary depending on vehicle choice, journey length, and service type. We provide free, transparent quotes before every booking.
Yes, we operate day and night, subject to availability.
Absolutely – we provide transfers to Heathrow, Gatwick, Luton, Stansted, and London City Airport.
Yes, our S-Class and V-Class vehicles are perfect for weddings and special events.
You can book online, by phone, or by email. Advance booking is recommended for airport transfers.
Yes, our executive chauffeur service is ideal for meetings, conferences, and regular business travel across Berkshire and beyond.
Costs vary depending on vehicle choice, journey length, and service type. We provide free, transparent quotes before every booking.
Yes, we operate day and night, subject to availability.
Absolutely – we provide transfers to Heathrow, Gatwick, Luton, Stansted, and London City Airport.
Yes, our S-Class and V-Class vehicles are perfect for weddings and special events.
We recommend booking as early as possible, particularly for airport transfers and special events. However, we can often accommodate same-day bookings subject to availability.
Yes, we can provide appropriate child seats upon request. Please specify requirements when booking.
We monitor all flights in real-time and adjust collection times accordingly. You receive 45 minutes complimentary wait time at arrivals.
Absolutely. Use our app, online portal, or contact your account manager directly to make amendments.
Yes, our chauffeurs will meet you at arrivals with a name board and assist with luggage.
We provide comprehensive coverage across all Surrey districts, from Staines to Oxted, Farnham to Horley.
We provide comprehensive coverage across all of Hertfordshire, including St Albans, Watford, Hemel Hempstead, Stevenage, Hertford, Hatfield, Harpenden, Berkhamsted, and all surrounding villages and business parks.
While we accommodate last-minute bookings subject to availability, we recommend booking at least 24 hours ahead for guaranteed availability. Corporate accounts can access priority booking.
Yes, our professional chauffeurs provide complimentary meet and greet at all airport arrivals, including assistance with luggage and a personalised name board.
Absolutely. Our Guest Booking feature allows you to arrange transport for others while maintaining full visibility of journey details and receipts.
We offer flexible payment solutions including corporate credit cards, monthly account invoicing with purchase order numbers, and secure online payment via our booking portal.
You can book online or by phone. Share your pickup, destination, date/time, passenger count, vehicle preference, and flight details (if available) and we’ll take care of the rest.
Yes. Your chauffeur can meet you inside arrivals with a name board and help with luggage for a smooth exit from the terminal.
We monitor flights where details are provided and aim to adjust pick-up timing for reasonable delays, helping you avoid unnecessary stress.
Absolutely,many clients pre-book both legs so everything is confirmed in advance.
We operate a luxury Mercedes fleet including E-Class, S-Class, and V-Class options,ideal for executive, VIP, and group travel.
Yes, Herts Executive provides professional chauffeur services with a focus on safety, reliability, and customer care.
Yes, we operate around the clock, perfect for early departures and late-night arrivals.
Of course, tell us what you need during booking and we’ll recommend the best vehicle (often the V-Class for families and extra luggage).
You can book online or by phone. Simply provide your pickup location, destination, travel date and time, passenger numbers, preferred vehicle, and flight details (if available).
Yes. Your chauffeur can meet you inside the arrivals hall with a name board and assist with luggage, ensuring a smooth and stress-free arrival.
We monitor flights when flight details are provided and aim to adjust pick-up times for reasonable delays, helping your journey run smoothly.
Absolutely. Many clients choose to pre-book both outbound and return journeys for added convenience and peace of mind.
We operate a luxury Mercedes fleet, including E-Class, S-Class, and V-Class vehicles,ideal for executive travel, VIP journeys, and group transfers.
Yes. All Herts Executive chauffeurs are fully licensed, insured, and trained to deliver a professional, safe, and reliable chauffeur service.
Yes. Our airport transfer service operates 24 hours a day, 7 days a week, including early-morning departures and late-night arrivals.
Of course. Let us know your requirements at the time of booking and we’ll recommend the most suitable vehicle,often the V-Class for families or additional luggage.
You can book online or by phone. Share your pickup, destination, date/time, passenger count, vehicle preference, and flight details (if available) and we’ll take care of the rest.
Yes. Your chauffeur can meet you inside arrivals with a name board and help with luggage for a smooth exit from the terminal.
We monitor flights where details are provided and aim to adjust pick-up timing for reasonable delays, helping you avoid unnecessary stress.
Absolutely, many clients pre-book both legs so everything is confirmed in advance.
We operate a luxury Mercedes fleet including E-Class, S-Class, and V-Class options,ideal for executive, VIP, and group travel.
Yes, Herts Executive provides professional chauffeur services with a focus on safety, reliability, and customer care.
Yes, we operate around the clock, perfect for early departures and late-night arrivals.
Of course, tell us what you need during booking and we’ll recommend the best vehicle (often the V-Class for families and extra luggage).
You can book online or by phone. Share your pickup, destination, date/time, passenger count, vehicle preference, and flight details (if available) and we’ll take care of the rest.
Yes. Your chauffeur can meet you inside arrivals with a name board and help with luggage for a smooth exit from the terminal.
We monitor flights where details are provided and aim to adjust pick-up timing for reasonable delays, helping you avoid unnecessary stress.
Absolutely, many clients pre-book both legs so everything is confirmed in advance.
We operate a luxury Mercedes fleet including E-Class, S-Class, and V-Class options,ideal for executive, VIP, and group travel.
Yes, Herts Executive provides professional chauffeur services with a focus on safety, reliability, and customer care.
Yes, we operate around the clock, perfect for early departures and late-night arrivals.
Of course, tell us what you need during booking and we’ll recommend the best vehicle (often the V-Class for families and extra luggage).
You can book online or by phone. Share your pickup, destination, date/time, passenger count, vehicle preference, and flight details (if available) and we’ll take care of the rest.
Yes. Your chauffeur can meet you inside arrivals with a name board and help with luggage for a smooth exit from the terminal.
We monitor flights where details are provided and aim to adjust pick-up timing for reasonable delays, helping you avoid unnecessary stress.
Absolutely, many clients pre-book both legs so everything is confirmed in advance.
We operate a luxury Mercedes fleet including E-Class, S-Class, and V-Class options,ideal for executive, VIP, and group travel.
Yes, Herts Executive provides professional chauffeur services with a focus on safety, reliability, and customer care.
Yes, we operate around the clock, perfect for early departures and late-night arrivals.
Of course, tell us what you need during booking and we’ll recommend the best vehicle (often the V-Class for families and extra luggage).
